Shipping policy
Introduction
This Shipping Policy outlines our shipping practices for orders placed on our website "www.novanoche.com". We are committed to providing you with a smooth shopping experience and fast, reliable delivery service. By placing an order on our Site, you agree to the following terms.
1. Order Shipping
Once your order is confirmed, we will prepare and ship your package as quickly as possible. Most orders are shipped within 1 to 3 business days. However, certain products or periods of high demand may cause a slight delay.
2. Delivery Times
- Switzerland: 2 to 5 business days
- Europe: 5 to 10 business days
- International: 7 to 14 business days
The delivery times are approximate and may vary depending on shipping conditions and the destination.
3. Shipping Costs
We offer free shipping on all orders, both within Switzerland and internationally. However, please note that customs fees, import taxes, or other additional fees related to international shipping will be the responsibility of the customer. These fees may vary depending on the destination, local regulations, and customs policies. We encourage you to check with your local customs office if you have any questions about this.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You will be able to track your package's status on the carrier's website.
5. International Shipping
We offer international shipping. Customs fees, import taxes, and other charges associated with international shipping are the responsibility of the customer. We encourage you to check the local regulations regarding the importation of goods into your country.
6. Shipping Delays
While we strive to meet delivery deadlines, we cannot be held responsible for delays caused by unforeseen events, such as strikes, extreme weather conditions, or carrier logistical issues.
7. Delivery Issues
If you experience an issue with your delivery (damaged product, lost package, etc.), please contact us immediately at info@novanoche.com. We will review the situation and do our best to resolve the issue as quickly as possible.
8. Address Changes
Once your order has been shipped, it is not possible to change the delivery address. We recommend that you carefully check the delivery address before finalizing your order.
9. Returns and Exchanges
Returns and exchanges are subject to our Return Policy. For more information, please refer to this section in our service policy.
10. Contact
If you have any questions regarding the shipping of your order, please feel free to contact us at: info@novanoche.com